Privacy Policy
Last updated: April 2026
1. Information We Collect
When you place an order, create a trade account, or contact us, we may collect: your name, email address, phone number, company name, shipping and billing addresses, and payment information. We also collect standard website usage data via cookies and analytics services (see Section 5).
2. How We Use Your Information
We use your information to: process and fulfill orders, communicate order status and shipping updates, manage trade accounts and invoicing, respond to inquiries and support requests, improve our website and product catalog, and send promotional communications (only with your consent).
3. Information Sharing
We do not sell, rent, or trade your personal information to third parties. We share information only with: manufacturers to fulfill your orders (name, address, order details), payment processors to complete transactions (Stripe), shipping carriers to deliver your equipment, and service providers who assist with website operations. All third parties are bound by confidentiality agreements.
4. Data Security
We implement industry-standard security measures including SSL/TLS encryption for all data in transit, secure payment processing through PCI-DSS compliant providers, access controls limiting employee access to personal data, and regular security assessments of our systems.
5. Cookies & Analytics
We use cookies and similar technologies to maintain your session and shopping cart, analyze website traffic and usage patterns (Google Analytics), and remember your preferences. You can control cookie settings through your browser preferences.
6. Your Rights
Depending on your jurisdiction, you may have the right to: access, correct, or delete your personal data, opt out of promotional communications at any time, request a copy of data we hold about you, and lodge a complaint with a data protection authority. To exercise these rights, contact us at [email protected].
7. Data Retention
We retain order and customer data for the duration of our business relationship plus 7 years for tax and legal compliance. You may request deletion of non-essential data at any time.
8. Changes to This Policy
We may update this privacy policy periodically. Changes will be posted on this page with an updated revision date. Continued use of our website after changes constitutes acceptance of the updated policy.
9. Contact
For privacy-related inquiries: ConcreteProDirect.com (a CJP Ventures Limited company). Email: [email protected]