Terms of Service

1. Acceptance of Terms

By accessing or using ConcreteProDirect.com ("the Site"), you agree to be bound by these Terms of Service. The Site is operated by ProDirect Group. If you do not agree to these terms, do not use the Site.

2. Products & Pricing

All products listed on the Site are subject to availability. Prices are displayed in US Dollars and are subject to change without notice. While we make every effort to display accurate pricing, errors may occur. If a product is listed at an incorrect price, we reserve the right to cancel the order and issue a full refund. Product images are provided by manufacturers and are for illustration purposes. Actual product appearance may vary.

3. Orders & Fulfillment

Placing an order on the Site constitutes an offer to purchase. We reserve the right to accept or decline any order. Orders are fulfilled by our distribution partners. You will receive email confirmation with tracking information once your order ships. Lead times are estimates and not guaranteed delivery dates.

4. Payment Terms

Payment is required at the time of order for standard customers. Approved trade account holders receive Net-30 payment terms subject to credit approval. Late payments on trade accounts may incur a 1.5% monthly service charge. We accept Visa, Mastercard, American Express, and ACH bank transfers.

5. Shipping & Delivery

Shipping policies are detailed on our Shipping Information page. Risk of loss and title for items pass to you upon delivery to the carrier. ConcreteProDirect is not liable for delays caused by shipping carriers, weather, or events beyond our control.

6. Returns & Warranty

Returns and warranty policies are detailed on our Returns & Warranty page. Products must be returned in original, unused condition within 30 days. Manufacturer warranties apply as specified by each brand. ConcreteProDirect facilitates but does not administer warranty claims.

7. Limitation of Liability

ConcreteProDirect.com and ProDirect Group shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or products purchased. Our total liability shall not exceed the amount you paid for the specific product giving rise to the claim. This limitation applies to the fullest extent permitted by applicable law.

8. Intellectual Property

All content on this Site — including text, images, logos, and product descriptions — is the property of ProDirect Group or the respective manufacturers. Product names, logos, and trademarks are the property of their respective owners; their use does not imply affiliation or endorsement.

9. Governing Law

These terms are governed by the laws of the State of Delaware, United States. Any disputes arising from these terms shall be resolved in the state or federal courts located in Delaware.

10. Contact

For questions regarding these terms: ConcreteProDirect.com (a ProDirect Group company). Email: [email protected]